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Job Opportunities at Vodacom Tanzania

Published by Ajira Zetu tz on Thursday, July 19, 2018


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Customer Experience System Administrator Jobs-(2 Posts)

 Role purpose:  

  • Manage systems capacity & performance of Customer Experience Systems.
  • Manage data for Call Center, Digital care and TNPS Applications.
  • Ensure systems and applications security.
  • Manage the systems/applications configuration.
  • Manage system problems, Incidents and requests as per the SLA.
  • Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
  • Manage systems/applications changes
  • Manage Projects related to Call Center, TNPS, Digital care, interfaces and Database
  • Provide assistance in managing the following whenever required: Digital care, Call Center and TNPS
  • Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
  • Call Center applications Management, Administration, Integration, Delivery and Support.
  • Accountable for security of Customer Experience Systems in line with VTL standards, policies, procedures and industry best practices
  • Responsible & Accountable for the Data Customer Experience applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions

Key accountabilities

 Systems Acquisition

  • Assist in acquiring and maintaining application software.
  • Assist in acquiring and maintaining Technology Infrastructure.
  • Setting and maintaining IT & Billing policies and procedures.
  • Installation of applications on Customer Experience Applications servers.
  • Manage changes to the systems or applications via change management process.

System Operations

  • Administration of all CE applications users.
  • Installation, Configuration, fine tuning, and optimization of CE systems software and applications.
  • Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.

System Monitoring and Evaluation

  • Monitor and evaluate on regular basis the performance of all CE applications.
  • Monitor and evaluate on regular basis service level agreements with third party vendors
  • Monitor and evaluate on regular basis the internal SLA performance of CE Applications.

Systems Management

  • Manage performance of Customer Experience Applications.
  • Ensure continuous service with high availability and minimum disruption
  • Ensure security of Customer Experience applications by safeguarding against unauthorized access of Customer Experience applications and systems
  • Manage CE configurations
  • Manage CE applications problems and incidents including performing corrective action and/or escalating to suppliers.
  • Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with CE applications.
  • Manage data processed by CE applications including ensuring data integrity, confidentiality, availability and security.

Knowledge Base

  • IT Systems administration
  • TCP/IP Network administration
  • Systems Monitoring & Analysis Tools
  • Operating Systems
  • IT Systems Management Processes
  • Database Management/Administration
  • Systems Development Life Cycle (SDLC)
  • Information Systems Security

Skills Base

  • Net development framework
  • Java development Framework
  • RDBMS Databases - MS SQL Server, Mysql
  • Windows 2003 Server, UNIX/Linux Operating Systems
  • IDS design and management
  • RHCE would be an added advantage

Minimum required

B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.

Behavior Base

  • Stress Tolerant
  • Practical
  • Conscientious
  • Emotional Control
  • Integrity
  • Logistical
  • Decisive
  • Good Judgment
  • Proactive

    Head of HR Services Jobs


    The Head of HR Services role is based within Human Resources, Support Functions.
    The job exists to ensure the development, implementation, and management of Compensation & Benefits strategies and HR Services, policies and procedures throughout the company.
    This includes responsibility for building Vodacom Tanzania’s reputation as a company that offers competitive compensation and rewards and ensuring excellent employee experience during the tenure of employment.


    Human Resources Services

  • Accountable for the operational delivery of HR Services, aligned with the People Strategy, partnering with the HR Business Partners and Centres of Expertise.
  • Heads up the Tanzania HR Services function and operate as part of the HR Services vertical from an organisational, functional/operational and financial perspective.
  • HR Services lead on the local HR leadership team reporting to the HR Director  
  • Responsible for the identification and carve-out of HR Services employees and processes at Opco level and migration to the HR Shared Service Centres.
  • Manages and reports the operational delivery of HR Services to agreed Service Levels and People Plans
  • Drives continuous process improvement, data integrity and operational effectiveness
  • Accountable for ensuring compliance with all relevant HR policies, processes, and practices
  • Responsible for the creation and maintenance of a roadmap for the deployment of the future delivery strategy by element, by date, achieving buy-in from the HR Leadership Team
  • Acts as an evangelist for the HR Services Strategy  both internally and externally

Compensation & Benefits

  • Develop, manage and implement Compensation and Benefits strategy, policies and procedures for Vodacom Tanzania
  • Liaise with International HR in ensuring alignment of Vodacom Tanzania’s strategy and policies to Group Compensation and Benefit strategy and policies.
  • Develop, mechanisms for monitoring trends in local labour markets and Reward and Benefits packages, including salary surveys, ad-hoc surveys, etc. and to advise management on the same, based on interpretation of key market data analysis, thus advising on best practice
  • Regularly report on Compensation and Benefits trends in the company such as commission schemes, incentive schemes, airtime usage, etc. on a monthly/ quarterly basis and to advise management on managing such trends in conjunction with HR.
  • Conduct job evaluations and to advise on salary scales and internal pay equity.
  • Responsible for preparing annual salary and benefits budget as well as payroll budget, monitoring and reporting on the same
  • Manage Payroll Administration in ensuring company compliance with statutory and policy requirements pertaining to Compensation and Benefits for staff, including pensions administration, medical insurance, personal accident insurance, etc.
  • Manage the annual Salary Review and Incentive exercises for staff, ensuring compliance to Group as well as local standards and requirements.
  • Develop creative, broad-based compensation programs and policies by utilizing knowledge of business objectives, compensation principles, methods, best practices, and government regulations

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