Tuesday, July 31, 2018

List of Vacancies at at National Microfinance Bank-NMB in Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone, Northern Zone, Southern Zone, Western Zone.

  Xpresstz       Tuesday, July 31, 2018
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Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone, Northern Zone, Southern Zone, Western Zone.

Job Purpose:

  • To provide outstanding customer experience to NMB customers and prospective customers.
  • To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services
  • To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.

Main Responsibilities:



  • Attending day to day banking enquiries from customers on the range of products and services
  • Engaging, knowing and addressing customers’ needs
  • Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services
  • Reporting suspicious transactions and activities as per the policies and procedures
  • Understanding customer needs and expectations and selling appropriate product and services
  • Supporting customers in filling KYC forms when opening Accounts
  • Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction
  • Cross-selling of Bank products to existing customers inside and outside the banking hall
  • Managing the TAT in issuing ATM card, Cheque books, and customer statements.
  • Upselling and cross-selling of bank’s products
  • Planning and documenting customer visits and action-oriented after visit call reports
  • Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics
  • Participate in bringing new business leads to the Branch as per the assigned targets
  • Maximize customer satisfaction by giving advisory services to customers on their life cycle needs
  • Maintaining professionalism and business acumen in dealing with customers.

Knowledge, and Skills required:

  • Business awareness
  • Understanding of bank’s products and services
  • Customer service oriented knowledge
  • Accuracy/attention to details
  • Standard computer skills,
  • Interpersonal skills
  • Presentation and communication skills
  • Sales skills 

Qualifications and Experience:

  • Degree or equivalent, or Diploma
  • Work experience not a requirement for degree holders & equivalent
  • t least 2 years of work experience is required for Diploma holders
PS: Applicants must indicate the specific zone of preference when applying.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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