Customer Contact Manager( Grade 12) Responsible of designing and implementing the end to end customer care processes for all the channels, ensuring Contact Centre Service, Outbound service Digital Services units deliver as per the strategy, Fully responsible to ensure Service + Experience=Value is implemented at all channels.
THE WAY WE WORK:
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
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Contract Specialist (Grade 12) Jobs
JOB PURPOSE:
To provide supplier operational performance and relationship management for a portfolio of allocated contracts. Provide a lead role in the operational delivery and monitoring of contracts and supplier performance Support the business owners to deliver efficiencies and service improvements, including continuous improvement activities. To be point of escalation for all issues relating to allocated suppliers
THE WAY WE WORK: You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
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