Computer lab attendant
ya Uwezeshaji Tanzania – ASUTA working in partnership with JHIEPIGO
under the SAUTI Program. It is a USAID-funded initiative to improve the
health of all Tanzanians through a sustained reduction in new HIV
infections in support of the Government of the United Republic of
Tanzania. Sauti uses vulnerability-tailored evidence-based interventions
to bring high-quality HIV prevention, HIV adherence support, and family
planning promotion and service delivery to key and vulnerable
populations KVPs) in selected regions of mainland Tanzania
lab attendant is the front-line of service to vAGYW making use of Sauti
Project-supported computer safe spaces. The lab attendant ensures that
the lab environment is appropriate for users to complete their computer
THE LIST OF NEW OPPORTUNITIES (253+ POSTS
Duties and responsibilities:
• Open and close the computer lab according to the schedule agreed upon
• Be punctual for duty and keep to their assigned schedule diligently
• Switch on the workstations and any other related electronics before opening the computer lab for users.
• Maintain the arrangement of computers, keyboards, mice and chairs in order at all times of the day
• Ensure that machines are in working order. Software and hardware
problems that cannot be sorted by the lab attendant are to be reported
via email to CSO Manager and Sauti Regional IT Officer. The e-mail
should contain a description of the problem, what was done to try and
solve it, and the current status of the problem
• Be knowledgeable of Sauti services provided by the CSO and have gone through the offline content on health relevant to vAGYW
• Show vAGYW the basics of how to operate a computer and access the loaded SRH content
• Ensure that vAGYW lab users are made aware of their presence and
availability to help. Lab attendant is expected to respond promptly and
courteously to user needs. Every effort must be made to answer a
question or resolve a problem
• Ensure that all lab users observe
rules related to use of computers. Eating, drinking and smoking will be
prohibited in the computer lab
• Ensure that users do not tamper unnecessarily with hardware or software
• Switch off workstations before closing the computer lab. Chairs
should be left in order. Flash-drives, CDs, books and any other
materials that users may leave behind are to be deposited at a safe
• Most importantly, obligated to provide a safe environment to
vAGYW free from coercion, threats, or any unprofessional advances
• Academic background: A minimum of a certificate in a computer-related
field and at least 1 year experience continuously working with
• Technical Skills: Demonstrate the ability to logically
solve basic technical issues. Know and can teach the basics of operating
computer software and hardware.
• Customer Service: Respond
promptly in a friendly and helpful manner to questions. Demonstrates
patience and persistence when helping difficult or emotional vAGYW, as
well as those who have little or no computing skills. Maintaining a good
attitude when repeatedly answering the same questions to same vAGYW.
• Interpersonal Skills: Effectively and courteously helps vAGYW with computer and technological issues.
• Oral Communication: Ability to explain technical issues clearly and concisely.
• Professionalism: Keep your tone and speech professional.
• Attendance/Punctuality: Ability to manage time.
• Dependability: Dependability in following schedules and procedures
• Excellent written and oral communication and presentation skills in English and Kiswahili
• Willingness to work overtime for project success
How to Apply
Interested candidates, who meet the above
requirements, should send a CV, Photo for Passport size and cover letter
(only) with the subject of the email as ‘Computer Lab Attendant’. Through our email address firstname.lastname@example.org The closing date for applications is 26th October 2018.
Each application should include at least three referees Telephone
contacts must be submitted with the application. Only shortlisted
candidates will be contacted for interview.J2