QR18863 – Senior Reservations Agent | Qatar Airways | Kilimanjaro
Organization: Qatar Airways
Job Function: Commercial
Division: Kilimanjaro – JRO
Employment Type: Full Time – Permanent
City: Africa | Tanzania | Kilimanjaro
Last date of application: 18-Oct-2018
Welcome to a world where ambitions fly high.
experienced pilots to dynamic professionals embarking on new careers,
Qatar Airways is searching for talented individuals to join our
We take pride in our people—a
dynamic and culturally diverse workforce is essential to why we are one
of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About the Job:
this role, you will lead the reservation and ticketing agents and act
as an intermediary between staff and management. You will plan,
supervise, and support the team in order to achieve optimal customer
satisfaction and surpass the annual revenue targets. You will replay
information to the customer and assist in finding the right itinerary
for their needs. You will cancel and change reservations when customers
request it. You will also encourage teamwork, consistency of service and
THE LIST OF NEW OPPORTUNITIES (144+ POSTS
Specific accountabilities include:
Handling customer requirements and requests professionally ensuring
minimum complaints. You will also support travel agents with seat
confirmation and arrange VIP bookings/ticket queries
• Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
Showing dedication and commitments to handle the maximum number of
telephone calls and passengers whilst at all times carefully following
QR procedures and regulations to achieve the highest possible quality of
• Arranging reservations and routings for
passengers, utilising the Amadeus system to make the bookings for
passengers and effectively communicating fares, policies and procedures
to passengers by providing accurate information
• Issuing tickets and quoting correct fares to passengers
Supporting staff and customers to resolve difficult issues and problems
pertaining to reservations and ticketing on a daily basis
be effective in this role, you will need a Trade or Vocational
Qualification combined with a minimum of three years of job-related
experience. Completion of the IATA Amadeus Certificate is an advantage.
You will need excellent communication skills, thorough knowledge of fare
construction and ticketing along with the ability to work under
pressure with minimal supervision in a high-pressure environment.
You will need to be fluent (written and spoken) in English to perform this role.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport