Field Operations Project SpecialistJob Description
The Field Operations Project Specialist will occupy a dynamic client-facing role with a large degree of scope to help shape the Tanzania core operations strategy. This role will also provide direct management support to staff members, while growing and building a team culture and ethos.
Your work will be fast-paced, exciting, and diverse. You will create lasting and noticeable impact for hundreds of thousands of smallholder farmers and you’ll have fun doing it. You’ll work alongside our field team and our farmers alike, and travel widely within our organizational operation. Most importantly, you’ll always be driving towards actionable impact – no empty reports, no mundane policy memos; just high-quality research, analysis, tools, and results.
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Duties and Responsibilities
- Lead and organize the weekly Field Leaders’ meeting and coordinate weekly district and regional meetings
- Manage and mentor Senior Field Directors through 6 month reviews, periodic development plans, weekly check-ins, and team meetings
- Continuously develop the skills and knowledge of the SFDs and FDs through mentorship, training, and support in order to fulfill field leadership roles as we expand and develop our program
- Lead the Field Operations Team and other departments with feedback and ideas for improvement in order to continuously develop and improve any field-facing activities
- Show a commitment to treating staff fairly at all times in line with One Acre Fund values helping to build a productive, professional, and pleasant working culture for both HQ and field staff.
- Support in driving the importance of impact to all levels of the field team, and positively motivate them about the work they provide
- Attend weekly systems meeting and other inter-departmental forums as a representative of FOPs
- Play leading role in inter and intra department communications through weekly emails, conference calls, direct messaging and in-person meetings.
- Coordinate with other departments to support the field teams in day to day execution of their tasks
- Lead and coordinate the recruitment, selection, and onboarding for new hires at Assistant Field Director, Field Director, and Senior Field Director level
- Work Closely with Government Relations team to enhance cooperation between OAF field teams and government officials across our areas of operation
- Manage and lead on project design and implementation for the full range of field facing activities across our regions of operation putting farmer impact at the forefront of all project design
- Design all projects and activities in partnership with the Field Operations budget holder to ensure maximum efficiency in resource allocation
- Carry out regular field visits to help support the field operation priorities such as expansion or repayment collection
- Design a comprehensive Customer Protection Strategy to enhance OAF Tanzania’s reputation with farmers and significantly boost year on year farmer retention
- Coordinate with Expansion team to continue to grow the program to new sites, districts, and regions within Tanzania
- Hold primary responsibility for addressing customer inquiries from the CE hotline in coordination with the CE team.
- Take on ad-hoc projects through the season in response to strategic priorities
- Take on ad-hoc roles in support of field facing trials, or during busy periods such as input distribution, if required
- Use data from KPIs, surveys, field visit reports and roster to support SFDs with regional and district specific strategies to reach departmental goals for repayment, enrollment, retention, and agriculture training.
- Lead on producing regional and district reports on key activities for FOPs and TZ country leadership
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
We are seeking exceptional professionals with at least 3 years of work experience and ideally a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:
- Bachelors or Masters Degree-holder from an East African University
- Demonstrated ability and previous mentorship, organizational, and leadership experience
- Strong verbal and written communication in Swahili and English
- Proven ability of: data analysis, public speaking, and field-based competency
- Demonstration of commitment to exhibiting One Acre Fund values in a leadership position
- Computer skills including: Google Mail, Google Documents, and Microsoft Office suite
- Strong organizational skills to drive projects and to be held accountable for their results
- Ability to plan and execute complex projects independently using a results-based approach
Program Associates Jobs | Iringa, Tanzania
JOB DESCRIPTIONOne Acre Fund is growing quickly, and we plan to at least quadruple our farmer impact in the next five years. Program Associates play a major role in driving that growth and ensuring that this growth is stable and systematic – while also adding major innovations and improvements to our program quality. This offers Program Associates a strong career opportunity: the ability to learn from a successful field operation, contribute to aggressive growth, and also make improvements to our program.
We are currently seeking Program Associates for a variety of teams within One Acre Fund, including:
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Our country operation teams face a classic leadership and management challenge: how to keep a large country operation growing at 40-75% per year while also making significant improvements to our operating model. Program Associates first learn from our organization’s deep knowledge on scaling rural field programs; then, they are challenged to find new ways to stretch, grow faster, and increase our quality of service.
- Field operations staff focus on farmer-facing services. They start as generalists, with overall responsibility for executing our program in a region. Over time, they can continue to rise as a general leader, possibly growing to manage an entire country’s field operation. Or they may specialize, for example, in the creation and roll-out of staff development training for hundreds or even 1,000+ team members.
- Support operations staff build the infrastructure required for growth. These teams proactively eliminate barriers to scale in a diverse range of areas – processing millions of farmer payments, communicating to farmers via tens of millions of SMS, hiring hundreds of new staff per year, and physically moving 20,000+ tons of farm inputs to thousands of drop sites. Program Associates also make steady improvements to accelerate growth – for example, setting up mobile money integration for a country.
Our Innovations teams discover new ideas for our programs and conduct dozens of trials to test these ideas. As an organization, we constantly seek to learn and improve, and our Innovations teams lead the way.
- Product Innovations staff improve our core agricultural products or run new experiments in energy and health products. The ideas they discover may eventually scale to hundreds of thousands of households. Product Innovations staff design trials, execute trials together with thousands of farmers, synthesize trial data, and make constant revisions to the product offering. For example, our Product Innovations team is currently testing delivery of live chickens and preparing the product for full-scale rollout. One Acre Fund is also increasingly delving into energy and health, and we are currently one of the largest sellers of solar lights in Sub-Saharan Africa.
- Scale Innovations staff seek to improve our core operating model. By running trials with tens of thousands of farmers, they analyze targeted questions such as: does moving from a group liability loan to an individual liability loan improve repayment and customer satisfaction? Or they might investigate more radical ideas, such as setting up physical One Acre Fund shops to see if there are more efficient ways to deliver high-quality service to farmers. They try variations on our program with the goal of improving our scalability, impact, and financial sustainability.
- Understanding and solving problems: observing field operations, meeting with leaders of our field staff , running surveys, conducting desk research, analyzing KPIs, etc. Then creating simple and lasting solutions to complex problems.
- Planning and executing large projects: identifying clear goals, creating project calendars, designing workflows, creating field tools and talking points, designing incentive systems and understanding stakeholders, following up and monitoring project execution in the field, etc.
- Building teams: hiring staff using One Acre Fund’s unique “experiential hiring” system, mentoring key deputies, and steadily handing off responsibility to your team as you build it.
- Communicating with other teams: working in coordination with One Acre Fund’s other teams on the ground to execute a smooth customer experience in the simplest way possible.
CAREER GROWTH AND DEVELOPMENTWe have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
QUALIFICATIONSWe are seeking exceptional professionals with 2 to 5+ years of work experience, and a demonstrated long-term passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:
- Strong work experiences. Examples include a demanding professional work experience, or successful entrepreneurial experience, e.g. starting a field program in a developing country, leading a conference, starting a business, solid Volunteer Service Organization accomplishments (VSO, Peace Corps, JICA, etc).
- Leadership experience at work, or outside of work.
- A willingness to commit to living in rural areas of East Africa for at least two years – this is a long-term, career-track role. The ideal candidate will have at least one year demonstrated experience working in the developing world, although this is not a strict requirement.
- Language: English required in all locations. French required for Burundi placement. Other notable and useful languages are Swahili, Kinyarwanda, Kirundi, Chichewa, Amharic.
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PREFERRED START DATEFlexible
JOB LOCATIONKakamega, Kenya; Rubengera, Rwanda; Muramvya, Burundi; Zomba, Malawi; Kabwe, Zambia; Iringa, Tanzania
COMPENSATIONCommensurate with experience
BENEFITSHealth insurance, housing, annual flights and other quality of life benefits
SPONSOR INTERNATIONAL CANDIDATESYes
East Africans strongly encouraged to apply.