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Employment Opportunities at Empower Limited and Radar Recruitment

Published by Ajira Zetu tz on Tuesday, December 11, 2018

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Job title: Marketing & Customer Service Manager
Job type: Permanent
Emp type: Full-time
Industry: Building and Construction
Job Description
Sales and Marketing
• Managing all marketing for the company and activities within the marketing department.
• Developing the marketing strategy for the company in line with company objectives.
• Co-ordinating marketing campaigns with sales activities.
• Overseeing the company’s marketing budget.
• Creation and publication of all marketing material in line with marketing plans.
• Manage and improve lead generation campaigns, measuring results.
• Preparing online and print marketing campaigns.
• Monitor and report on effectiveness of marketing communications.
• Creating a wide range of different marketing materials.
• Working closely with design agencies and assisting with new product launches.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Analysing potential strategic partner relationships for company marketing.

Brand Awareness
• Planning and implementing promotional campaigns
• Overall responsibility for brand management and corporate identity
• Planning of customer functions and golf days
Customer Support
• Ensure all customer queries are dealt with promptly and efficiently.
• Handle all aspects of technical queries that are received telephonically or from walk in customers.
• Supply of electronic or hard copy information to the customer as well as samples that may be required for the correct use of our products.
• Ensure product knowledge of company products are updated and that correct technical advice is given to the customer.
• Build customer relationships by ensuring that the customer’s needs are met.
• Ensure that all queries are channelled to the relevant sales personnel for their further support if required.
• Register sales / customer claims / price list through ERP system.
• Manage customer service email.
Undertakes such additional duties which may from time to time be assigned to the Employee in the discharge of his / her duties.
To ensure that a correct and proper image of the Company is maintained at all times. 
Education and experience
• NQF 4 Qualification
• Matric
• Tertiary Sales or Marketing qualification
• 5-10 years Marketing Experience
• Experience in promoting brand awareness
• Computer skills
• Customer service experience
Competencies Required
• Self-starter
• People skills
• Organizing skills
• Attention to detail
• Good communication Skills
• Accuracy in their numerical abilities
To apply share your CV through info@radarrecruitment.com
Job title: Accountant
Job type: Permanent
Emp type: Full-time
• Logistics Distribution and Supply Chain
Job Description
• Intercompany recons are done on a fortnightly basis.
• Accruals are done monthly before circulation of management accounts.
• Ensure the Fixed Asset register is updated and depreciation is run correctly in SAP.
• Capitalization of Assets are done properly in SAP and all the cost incurred on the asset is correctly capitalized in SAP.
• Management accounts are circulated within the due date.
• In conjunction with the Finance manager ensure the truck-wise costing is circulated within due dates.
• Creditors statements are regularly reconciled and ensure that the payments to them are paid within due dates.
• Ensure working papers for audit are ready within the prescribed deadlines.
• Adhoc requests as may arise.

• Must be CPA / CAA qualified
• At least 3 years accounting experience.
• Transportation Industry experience would be an added advantage
• SAP / ERP experience will be an added advantage
To apply share your CV through nasra@radarrecruitment.com
Head of Consumer and Payment Operation
Type: Full Time
Category: Accounting & Bookkeeping
Location: Dar-es-Salaam
Other Categories: Finance , IT & Network Administration
Job Level: Manager
Deadline: 09th January, 2019

Roles and Responsibilities
Business Management 20%
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money
• Rebalance resources between different areas by reallocating headcount or budgets, but within overall approved resources for the year
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, risk compliance and governance requirements
• Agree and manage service offering and SLAs with internal customers (agree annually and measure on a monthly basis)
• Ensure performance target focused on improving speed, productivity and smooth flow of payment instructions from Branches to Head office as well as for account opening, account maintenance, loan processing, DAC registration/processing without compromising quality.
• Implement a process to improve productivity & TAT of staffs within Consumer operations as well as processing Payment section
• Contribute to the development of business unit strategy for the next 2 – 3 years by providing a view on potential improvement for products or services and an assessment of the existing situation and anticipated changes in the external environment
• Ensure that Operations are executed in line with legal and regulatory compliance requirements of the Bank of Tanzania and Group for both Consumer & payment operations
• Agree Service Levels with internal customers and any third party suppliers/ service providers, and maintain end to end accountability for Service Management processes within all areas of Consumer & Payment Operations
• Act as an escalation point for complex queries and assist in resolving problems with service levels, and initiate actions to overcome problems identified in meeting service levels.
• Ensure that the correct thresholds and alert mechanism are in place to improve Service and Risk management
• Develop a service culture throughout the function where the needs of thecustomer are at the centre of all activities
• Establish regular reviews with business stakeholders to understand changes inbusiness needs and market are met by Operations and that processes are fitfor purpose and redesigned where necessary.
• Accountable for managing complaints in relation to Consumer & Payment Operations andengage Head of contact centre to own & communicate to the customer.
• Ensure that all critical systems and processes within Consumer & Payment Operationshave the highest standards of recovery within the Business Continuityframework and that they are regularly updated and tested for readiness.
• Ensure that all performance targets and service levels are integrated into theCOO MI scorecard
• Take personal accountability for managing key stakeholders in the business,and communicate feedback on performance of Operations to seniormanagement

System Management 15%
Outputs to deliver this accountability:
• Ensure that all Payments and Voucher Processing Centre (VPC) staffs are trained on systems security, key functionality and standard reporting
• Design reports for management information in order to support business decision making
• On annual basis, review the adequacy of equipment used in Fund transfer and create the business case for upgrades/ replacements when required
• Seek reports from the Service Delivery section which shows system performance and availability on monthly basis.

Manage personal career development 15%
Outputs to deliver this accountability:
• Keep updated of all circulars, manuals and policies
• Meet training objectives as set out in personal training and development plan
• Ensure sufficient updating of procedural changes taking place in the company
• Proactively identify personal development areas and training needs.
• Possess competent knowledge of company products and services and keep updated changes

People Management 25%
Outputs to deliver this accountability:
• Develop a high performing team by embeddingSMART PDs across Consumer & payment Operations, and thattheyreflect realistic measurable performance targets aligned to service
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Motivate and obtain approval from the Chief Operations Officer for any additional headcount for the team with evidence of data to support the request.
• Motivate team members and ensure that their efforts are recognized.
• Rotate staff within the department to build capacity andcreate an operational environment of multi-skilled employees
• Review performance against targets on a monthly basis and initiatePerformance Improvement Plans for staffs who are failing to meet targets,ensuring that lack of improvement initiates the corresponding HR actions
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
• Daily participation in the Buzz meetings of the Active Operations Management (AOM) so as to be aware of the work load for the Team
• Drive the Loading and Variance meetings for the Consumer & Payments Team as per the AOM requirements so as to ensure that the KPI’s of the Team are monitored (i.e. productivity, utilization, Absenteeism, latency)
• Address poor performance of any team member through the formal Performance Accelerator program and ensure that continued poor performance is appropriately dealt with.
• Approve leave requests for team members and create leave plans to ensure adequate coverage. Also manage the time in and time out of all staffs.
• Resolve grievances raised by team members and escalate only if required.
• Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Manage a team of subordinates reporting to him/her to ensure effective delivery of tasks assigned.
• Establish and maintain a succession plan for the team.
• When required, initiate disciplinary processes for team members calling on support from Human Resources.
• Providing guidance in respect of work related issues with particular emphasis on developing staff knowledge on new systems and operating procedures.
• Provide clear direction to team members on the Management strategic plan and key focus areas and ensure their understanding and buy in

Managing controls in the department 25%
Outputs to deliver this accountability:
• Establish and consistently enforce a sound system of internal controls to ensure safe guarding of resources, compliance to laws and regulations and reducing the possibility of human errors and irregularities in internal processes and systems.
• Ensure reconciliation of internal accounts is managed effectively
• Ensuring all staffs under your section have the mandate to do what they are doing, this will include paper mandate as well as system mandate
• Ensuring all fees are recovered as per tariff guide
• As a first line of defence identify operational issues/risk related and provide recommendations and general advice for resolution.
• Review audit scopes defined by Internal Audit or Management Assurance prior audits commencing
• Ensure that operational risk exposure of loss resulting from inadequate or failed internal processes, people, systems and external events is minimized
• Ensure compliance with Local Laws and Regulations as well as group policies
Educational Qualifications
• A degree in Business Administration or any other related field
• 5 years’ experience in Banking Operations and Digital Transformation, with at least 2 years at Managerial level

Experience Requirements
• Leadership skills
• Track record on process automation
• Excellent Communication skills-verbal and written.
• Planning and organising skills
• Analytical and problem skills
• Negotiation and presentation skills
• Computer literacy
• Facilitation skills
• Credit Knowledge
• Change management skills


Head of Human Resources
Type: Full Time
Category: Human Resource (HR)
Location: Dar-es-Salaam
Job Level: Senior Manager
Roles and Responsibilities
Deadline: 09th January, 2019

Human Resources Services
• Accountable for the operational delivery of HR Services, aligned with the People Strategy, partnering with the HR Business Partners and Centres of Expertise.
• Heads up the Tanzania HR Services function and operate as part of the HR Services vertical from an organisational, functional/operational and financial perspective.
• HR Services lead on the local HR leadership team reporting to the HR Director
• Responsible for the identification and carve-out of HR Services employees and processes at Opco level and migration to the HR Shared Service Centres.
• Manages and reports the operational delivery of HR Services to agreed Service Levels and People Plans
• Drives continuous process improvement, data integrity and operational effectiveness
• Accountable for ensuring compliance to all relevant HR policies, processes and practices
• Responsible for the creation and maintenance of a roadmap for the deployment of the future delivery strategy by element, by date, achieving buy in from the HR Leadership Team
• Acts as an evangelist for the HR Services Strategy both internally and externally

Compensation & Benefits
• Develop, manage and implement Compensation and Benefits strategy, policies and procedures for company.
• Liaise with International HR in ensuring alignment of company’s strategy and policies to Group Compensation and Benefit strategy and policies.
• Develop, mechanisms for monitoring trends in local labour markets and Reward and Benefits packages, including salary surveys, adhoc surveys, etc. and to advise management on the same, based on interpretation of key market data analysis, thus advising on best practice
• Regularly report on Compensation and Benefits trends in the company such as commission schemes, incentive schemes, airtime usage, etc
• on a monthly/ quarterly basis and to advise management on managing such trends in conjunction with HR.
• Conduct job evaluations and to advise on salary scales and internal pay equity.
• Responsible for preparing annual salary and benefits budget as well as payroll budget , monitoring and reporting on the same
• Manage Payroll Administration in ensuring company compliance with statutory and policy requirements pertaining to Compensation and Benefits for staff, including pensions administration, medical insurance, personal accident insurance, etc.
• Manage the annual Salary Review and Incentive exercises for staff, ensuring compliance to Group as well as local standards and requirements.
• Develop creative, broad-based compensation programs and policies by utilizing knowledge of business objectives, compensation principles, methods, best practices, and government regulations

Educational Qualifications
• Degree in Business Administration or related field
• MBA (added advantage)

Experience Requirements
• Minimum of 5 years work experience in a similar position
• Cellular Industry Experience would be an advantage but not a requirement
• Experience in managing teams.
• Report writing
• Good financial planning and analysis skills to enable business case preparation and benefits realisation tracking
• Evidence of interfacing with High Level Stakeholders and gaining high credibility with this group
• Understanding of HR Transformation and organisation design. Experience of working with Shared Services organisations would be a definite advantage
• An understanding of current best practice and leading edge Human Resources practices and global trends
• Integrity
• Assertive personality
• An ability to build and maintain cordial, professional relationships with external business partners attention to detail
• Self – driven and proactive approach
• Good communication skills
• Strong numerical skills
Desk or Relationship Officer
Type: Full Time
Category: Clearing & Forwarding
Location: Dar-es-Salaam
Other Categories: Admin & Clerical 
Deadline: 09th January, 2019

Job Level: Junior
Roles and Responsibilities

• Manage the the organisation’s business operations to enable the company to reestablish the capability to pitch for transit cargo to nominated location.
• Ensure all regulatory requirements to engage in the clearing and forwarding business in Tanzania are up to date and available all the time.
• Ensure all the necessary permits are made available in time before lodging for assessments
• To ensure that when the documents are lodged for assessment, minimum time is spent to get the assessment
• To have a good PR with different Government organizations including Ports and others
• Track shipments and follow up with the forwarder regarding vessels’ arrival dates at the destination and inform management in case of delays.
• Study cost estimates to get the optimal and most efficient shipping, transport and clearing method
• Update the shipment clearance log on progress and communicate delays daily
• Delivery/ Dispatch of goods to Dealers / customers as per Standards of operations.
• Overseeing the entire clearing and forwarding process to ensure the company receives goods in a timely manner and communicate any obstacles in the clearing process, if any.

Educational Qualifications
• Bachelor’s degree in supply chain management/ diploma in clearing and forwarding

Experience Requirements
• 2 years’ relevant experience in imports and exports, air freight and sea freight within the clearing and forwarding industry.
• Good negotiation & communication skills within the company & externally. Self-driven & great leadership skills.
• Great commercial awareness – Key Competencies
• Excellent knowledge of operations in the clearing and forwarding industry.
• Very good knowledge all import – export technics (incoterm ,insurances, claim procedures, international transport regulations and documentation, payment process)
• Good knowledge of import goods clearance regulations and process in Tanzania.
• Decision maker with the ability to prioritize work and implement pragmatic solutions.
Manager: Financial Reporting
Type: Full Time
Category: Banking
Location: Dar-es-Salaam
Other Categories: Finance ,
Job Level: Manager
Roles and Responsibilities
• Obtain relevant financial data from the Flexcube and SAP system
• Prepare the Management account reports as per Management requirements
• Submit the prepared management account reports to Financial Controller
• Ensure the management account reports are well checked by the manager financial reporting
• Correct any queries raised by Financial Controller/Head of Finance
• Submit correct management account reports to the Head of finance for approval
• Submit the correct management account reports to Executive Committee fo decision making activities
• Prepare monthly BSIS (Balance Sheet Income Statement) reports and supporting schedules as per Group requirements
• Group reporting flash, FR pack, Liquidity profile.
• Strategically plan reporting cycle.
• Interaction with BOT Internal and External Audit.
• Perfom Impairment recon for Corporate and Retail
• Financials segmentation
• Reconcilaitionfor OTT Journals and maintanance of register for Audit purposes.
• Prepare FTPs
• Prepare Treasury Financials
• Ensure compliance with IFRS

• On time reporting.
• Strengthern deadlines from group.
• Reconciltion for SAP and Flex GL
• Explanation for the difference on Income Statement and Balance Sheet split.
• Effect of monthly provision and journalising it.
• Assign general ledger reconciliation tasks to different finance department clerks.
• Ensure house accounts are well prepared. House accounts include a set of recurring assets and liabilities grouped together, for example the bank’s sundry creditors.
• Ensure reconciliation process runs correct and smoothly by obtaining relevant supporting documents


• Large banks comparison .
• Graphically analysing in marketing.
• Obtain relevant financial data from the Flexcube system of the preceding three months
• Generation of reports
• Graph drawing


• Self development
• Supervision of financial report officers
• To take on and conclude tasks as assign
• Control staff training.

Educational Qualifications

• Bachelor degree in Banking and equivalent

Experience Requirements

• At least 7 years of working experience.

Accounts Receivable Officer
Type: Full Time
Category: Accounting & Bookkeeping
Location: Dar-es-Salaam
Other Categories: Admin & Clerical ,
Job Level: Intermediate

Roles and Responsibilities

• Timely and effective collection of all debts and customer payments
• Negotiating re-payment plans where required
• Maintaining contact with clients to ensure invoices are cleared for payment
• Visiting clients to establish relationships and ensure all debtor accounts are maintained in proper standing
• Resolving queries both internally and externally around outstanding invoices
• Posting and allocating receipts into the accounting system accurately and timely
• Providing accounts information to internal departments and clients
• Opening of new client accounts while verifying all the necessary supporting information in in order
 Educational Qualifications
• A minimum of Bachelors / Diploma in Accounting and Finance, CPA will be an advantage

Experience Requirements
• A minimum of three years in similar roles and industry (preferred)
• Ability to establish and maintain good client relationships at all levels
• Ability to reconcile accounts and with attention to detail
• Competence in Microsoft Office especially excel
• Prior experience with systems (SAP will be an advantage)
• Calm, confident manner to handle potentially uncomfortable conversations
• High level of integrity and honesty
• Able to work without supervision
• Good accounting and local Tanzania tax law knowledge

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